My Secret to Stellar Customer Service

Customer service is more than just a buzzword in the business world; it’s the cornerstone of a thriving enterprise. I’ve seen firsthand how a business can flourish or flounder based on how it handles customer service. In today’s fast-paced market, customers have minimal tolerance for subpar service. They are quickly frustrated by long waits, difficult […]

The Transformative Power of Intentional Decisions

Did you know that a staggering 92% of people fail to achieve their goals each year? Now, imagine being part of the elite 8% who do. The secret isn’t just hard work; it’s making intentional decisions. Every. Single. Day. In the bustling world of business, success is not just about what you do but how […]

Mastering the Three Keys to Business Development

Building a successful business is a lot like constructing a sturdy building. It’s all about using the right strategies, just as a builder uses the right materials. In my experience, there are three key strategies that are absolutely essential: Innovation, Quantification, and Orchestration. Innovation: The Catalyst of Change Innovation is often mistaken for mere creativity. […]

Gather the Troops: The Essential Trio for Business Success

In the journey of building a successful business, understanding the roles that form the backbone of your enterprise is crucial. Today, I want to delve into the three key roles that are fundamental to setting any business up for success: The Technician, The Manager, and The Entrepreneur. The Technician: The Doer of Today The Technician […]