Surpassing the Standard: The ‘Extra Mile’ Strategy in Customer Service

In an previous blog post, I dove deep into understanding what customers crave for a delightful shopping journey. Now, let’s delve into the powerful ‘Extra Mile’ strategy and how it can revolutionize your customer service, propelling it from satisfactory to remarkable. Stay tuned, as the next post will explore the nuances of the 1% Rule. […]

The Art of Truly Understanding Your Customers

In my previous post, we explored the first secret to crafting a stellar customer service plan and establishing a clear vision for your business. Today, let’s dive into the second secret that can elevate your satisfied customers to raving fans: knowing exactly what your customers want. Demographics: The Key to Customization Understanding your customer demographics […]