Client Retention

Surpassing the Standard: The ‘Extra Mile’ Strategy in Customer Service

In an previous blog post, I dove deep into understanding what customers crave for a delightful shopping journey. Now, let’s delve into the powerful ‘Extra Mile’ strategy and how it can revolutionize your customer service, propelling it from satisfactory to remarkable. Stay tuned, as the next post will explore the nuances of the 1% Rule. […]

My Secret to Stellar Customer Service

Customer service is more than just a buzzword in the business world; it’s the cornerstone of a thriving enterprise. I’ve seen firsthand how a business can flourish or flounder based on how it handles customer service. In today’s fast-paced market, customers have minimal tolerance for subpar service. They are quickly frustrated by long waits, difficult […]

Educate Your Customers

Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential…they’ve already bought from you! Take the time to […]